Refund Policy

Last updated: 7 September 2026

This policy sits alongside our Client Service Agreement and explains when fees can be refunded.

Setup fees

Non-refundable once work has begun, except where Avora Systems fails to deliver the agreed service.

You can cancel the ongoing monthly service at any time with 30 days' written notice. We don't offer partial refunds for a part-used month.

No payment is taken for the audit call itself, so there's nothing to refund.